“eAlicia is the 1st global platform in Customer Experience”

Pedro Barceló, CEO of the MST Holding Group, presents international eAlicia in the La Vanguardia edition of January 28, 2020 Here you can consult the full interview: eAlicia is a management platform that evaluates and controls the overall quality of your business facilitating decision making. It allows you to have a 360º vision measuring the … Continue reading “eAlicia is the 1st global platform in Customer Experience”

The Customer Experience: fashion or obligation?

The Customer Experience: fashion or obligation Today we want to highlight the innate potential that we have in organizations to serve our clients in an exceptional way: the innate Customer Experience Some experts already point out that, in order to improve the customer experience, it is not only necessary to reduce the distance between the … Continue reading The Customer Experience: fashion or obligation?

How to make your client the protagonist

The client must always be the protagonist of your company: Do you do what is necessary to make it so? Most companies say their customer is the number one priority. But is it really like that? In this post we give you the keys to make your client the protagonist of your company through the … Continue reading How to make your client the protagonist

A company without its workers is nothing – Quality awards

Last Thursday, October 24, the Quality Awards of the third quarter of the year were awarded where the best workers are rewarded The Customer Service Field Work Leader, Teresa Capsir, and the Quality Process Analyst, José Ramón Quesada, presented the quality awards for the third quarter of the year in Barcelona and Madrid. Winners were … Continue reading A company without its workers is nothing – Quality awards

Chronicle: “We cannot embrace all technology without thinking of citizens”

Last Thursday, October 31, the Digitalization of the Tourism Sector was held at the Convalescència House in Barcelona On October 31, C3 Digital By MST Holding organized a Round Table about the technological solutions that The future of the tourism sector holds. The Convalescència House of Barcelona hosted the Round Table: “The Digitalization of the … Continue reading Chronicle: “We cannot embrace all technology without thinking of citizens”