“eAlicia is the 1st global platform in Customer Experience”

Pedro Barceló, CEO of the MST Holding Group, presents international eAlicia in the La Vanguardia edition of January 28, 2020 Here you can consult the full interview: eAlicia is a management platform that evaluates and controls the overall quality of your business facilitating decision making. It allows you to have a 360º vision measuring the … Continue reading “eAlicia is the 1st global platform in Customer Experience”

The Customer Experience: fashion or obligation?

The Customer Experience: fashion or obligation Today we want to highlight the innate potential that we have in organizations to serve our clients in an exceptional way: the innate Customer Experience Some experts already point out that, in order to improve the customer experience, it is not only necessary to reduce the distance between the … Continue reading The Customer Experience: fashion or obligation?

How to make your client the protagonist

The client must always be the protagonist of your company: Do you do what is necessary to make it so? Most companies say their customer is the number one priority. But is it really like that? In this post we give you the keys to make your client the protagonist of your company through the … Continue reading How to make your client the protagonist

Four frequent mistakes when using assertiveness in customer service

Assertiveness in customer service is one of the basic tools, especially in situations of conflict, complaints, incidents or claims Every Thursday we bring you advice related to the world of Contact Center and Customer Service. Today we will see what are the main errors of managing conflict situations in a call. Follow us on Linkedin … Continue reading Four frequent mistakes when using assertiveness in customer service