The Director of CRM at Fira Barcelona, ​​Javier de Ramón, Second Confirmed!

The Director of CRM and Marketing Services at Fira Barcelona is the second confirmed speaker for the Round Table organized by C3 Digital by MST Holding: «The Digitalization of the Tourism Sector» The Director of CRM and Marketing Services at Fira Barcelona, ​​Javier de Ramón, is the second confirmed speaker for the Round Table organized … Continue reading The Director of CRM at Fira Barcelona, ​​Javier de Ramón, Second Confirmed!

MST Holding, new partner of Barcelona Global

Barcelona Global is responsible for attracting foreign talent to work in the Catalan capital. The Barcelona Global association has created a website with the aim of attracting international talent to the Catalan capital. The initiative, called Work in Barcelona, ​​aims to collect in the same portal all job offers that companies in Barcelona direct to … Continue reading MST Holding, new partner of Barcelona Global

The five basic points of telephone attention

How should we communicate to be effective? Good permanent personal telephone service is an added value for the company and a comparative advantage over the competition. Hence the relevance of the fact that any employee, and not only those of telemarketing, is able to manage with a minimum of guarantees a tool as seemingly simple … Continue reading The five basic points of telephone attention

Quality and eAlicia Workshop, Madrid, 27 de junio

How to manage Quality in Customer Experience On June 27, the Goya room of the Madrid Chamber of Commerce (Palacio de Santoña) will host the Consulting c3 Quality and eAlicia Workshop. What will we see? How to manage the quality of our company to achieve a satisfactory customer experience. I don't know if you have … Continue reading Quality and eAlicia Workshop, Madrid, 27 de junio

“The quality of customer service influences the purchase or repurchase decision”

Last Monday, March 11, the third Customer Observatorium was published, prepared by SottoTempo, the company organizing the contest of Leaders in Service. The report establishes among many other data that 81.8% of the population has used some Customer Service (SAC) in the last year. For this reason, the S.A.C of companies has to modernize and … Continue reading “The quality of customer service influences the purchase or repurchase decision”