How to overcome work stress in a Call Center

Overcoming work stress in a Call Center can be easy Overcoming work stress in a Call Center can be easy. According to the latest research, being informed about the characteristics of stress protects us from its negative effects. This is because having a positive perception of stress decreases its effects on the body. How can … Continue reading How to overcome work stress in a Call Center

The Customer Experience: fashion or obligation?

The Customer Experience: fashion or obligation Today we want to highlight the innate potential that we have in organizations to serve our clients in an exceptional way: the innate Customer Experience Some experts already point out that, in order to improve the customer experience, it is not only necessary to reduce the distance between the … Continue reading The Customer Experience: fashion or obligation?

The keys to manage emotional involvement with client

The three keys to managing the emotional involvement with the client At the end of the post, you will find a question we ask you. We await your answers. Follow us on Linkedin to keep up to date with the company's activity! When customers call for the first time to report an incident with their … Continue reading The keys to manage emotional involvement with client

A company without its workers is nothing – Quality awards

Last Thursday, October 24, the Quality Awards of the third quarter of the year were awarded where the best workers are rewarded The Customer Service Field Work Leader, Teresa Capsir, and the Quality Process Analyst, José Ramón Quesada, presented the quality awards for the third quarter of the year in Barcelona and Madrid. Winners were … Continue reading A company without its workers is nothing – Quality awards