How to overcome work stress in a Call Center

Overcoming work stress in a Call Center can be easy Overcoming work stress in a Call Center can be easy. According to the latest research, being informed about the characteristics of stress protects us from its negative effects. This is because having a positive perception of stress decreases its effects on the body. How can … Continue reading How to overcome work stress in a Call Center

“eAlicia is the 1st global platform in Customer Experience”

Pedro Barceló, CEO of the MST Holding Group, presents international eAlicia in the La Vanguardia edition of January 28, 2020 Here you can consult the full interview: eAlicia is a management platform that evaluates and controls the overall quality of your business facilitating decision making. It allows you to have a 360º vision measuring the … Continue reading “eAlicia is the 1st global platform in Customer Experience”

The keys to manage emotional involvement with client

The three keys to managing the emotional involvement with the client At the end of the post, you will find a question we ask you. We await your answers. Follow us on Linkedin to keep up to date with the company's activity! When customers call for the first time to report an incident with their … Continue reading The keys to manage emotional involvement with client

Four frequent mistakes when using assertiveness in customer service

Assertiveness in customer service is one of the basic tools, especially in situations of conflict, complaints, incidents or claims Every Thursday we bring you advice related to the world of Contact Center and Customer Service. Today we will see what are the main errors of managing conflict situations in a call. Follow us on Linkedin … Continue reading Four frequent mistakes when using assertiveness in customer service

Official presentation of eAlicia International

«eAlicia Internacional» is in luck. And the next October 9 will be the presentation of its new design and website at the Customer Relations Expo 2019 «eAlicia Internacional» will present its new design and website at the next Customer Relations Expo 2019 that will be held on October 9 and 10 at the Wanda Metropolitano, … Continue reading Official presentation of eAlicia International