The keys to manage emotional involvement with client

The three keys to managing the emotional involvement with the client At the end of the post, you will find a question we ask you. We await your answers. Follow us on Linkedin to keep up to date with the company's activity! When customers call for the first time to report an incident with their … Continue reading The keys to manage emotional involvement with client

Four frequent mistakes when using assertiveness in customer service

Assertiveness in customer service is one of the basic tools, especially in situations of conflict, complaints, incidents or claims Every Thursday we bring you advice related to the world of Contact Center and Customer Service. Today we will see what are the main errors of managing conflict situations in a call. Follow us on Linkedin … Continue reading Four frequent mistakes when using assertiveness in customer service

A company without its workers is nothing – Quality awards

Last Thursday, October 24, the Quality Awards of the third quarter of the year were awarded where the best workers are rewarded The Customer Service Field Work Leader, Teresa Capsir, and the Quality Process Analyst, José Ramón Quesada, presented the quality awards for the third quarter of the year in Barcelona and Madrid. Winners were … Continue reading A company without its workers is nothing – Quality awards

MST Holding, new partner of Barcelona Global

Barcelona Global is responsible for attracting foreign talent to work in the Catalan capital. The Barcelona Global association has created a website with the aim of attracting international talent to the Catalan capital. The initiative, called Work in Barcelona, ​​aims to collect in the same portal all job offers that companies in Barcelona direct to … Continue reading MST Holding, new partner of Barcelona Global

The five basic points of telephone attention

How should we communicate to be effective? Good permanent personal telephone service is an added value for the company and a comparative advantage over the competition. Hence the relevance of the fact that any employee, and not only those of telemarketing, is able to manage with a minimum of guarantees a tool as seemingly simple … Continue reading The five basic points of telephone attention