A company without its workers is nothing – Quality awards

Last Thursday, October 24, the Quality Awards of the third quarter of the year were awarded where the best workers are rewarded The Customer Service Field Work Leader, Teresa Capsir, and the Quality Process Analyst, José Ramón Quesada, presented the quality awards for the third quarter of the year in Barcelona and Madrid. Winners were … Continue reading A company without its workers is nothing – Quality awards

MST Holding, new partner of Barcelona Global

Barcelona Global is responsible for attracting foreign talent to work in the Catalan capital. The Barcelona Global association has created a website with the aim of attracting international talent to the Catalan capital. The initiative, called Work in Barcelona, ​​aims to collect in the same portal all job offers that companies in Barcelona direct to … Continue reading MST Holding, new partner of Barcelona Global

The five basic points of telephone attention

How should we communicate to be effective? Good permanent personal telephone service is an added value for the company and a comparative advantage over the competition. Hence the relevance of the fact that any employee, and not only those of telemarketing, is able to manage with a minimum of guarantees a tool as seemingly simple … Continue reading The five basic points of telephone attention

“The quality of customer service influences the purchase or repurchase decision”

Last Monday, March 11, the third Customer Observatorium was published, prepared by SottoTempo, the company organizing the contest of Leaders in Service. The report establishes among many other data that 81.8% of the population has used some Customer Service (SAC) in the last year. For this reason, the S.A.C of companies has to modernize and … Continue reading “The quality of customer service influences the purchase or repurchase decision”

“C3 Emotional Intelligence”, the emotional salary

Emotional Intelligence Workshop The sun rises on the seafront in Barcelona, ​​the terrace of the Duquesa Cardona Hotel in Barcelona is about to host the second Consulting C3 workshop: “C3 Emotional Intelligence”. Hurry time and preparations are finished with the arrival of the first assistants. At 9.30 a.m. the workshop begins. C3 Sales Director Virginia … Continue reading “C3 Emotional Intelligence”, the emotional salary