How to implement an eLearning system in 6 steps All changes need special attention. If you want to implement an eLearning system
MST HOLDING, associate member of AEERC
MST Holding has been certified as a member of the Spanish Association of Customer Relations Experts (AEERC) On February 17, the Spanish
How to overcome work stress in a Call Center
Overcoming work stress in a Call Center can be easy Overcoming work stress in a Call Center can be easy. According to
Quality must be a basic requirement in companies
Last Friday, January 24, the Quality Awards of the third quarter of 2019 were awarded, where the best workers are rewarded The
“eAlicia is the 1st global platform in Customer Experience”
Pedro Barceló, CEO of the MST Holding Group, presents international eAlicia in the La Vanguardia edition of January 28, 2020 Here you
3 keys to customer loyalty in writing
The mail and chat channels are the most used to build customer loyalty in an effective and fast way We will summarize
The Customer Experience: fashion or obligation?
The Customer Experience: fashion or obligation Today we want to highlight the innate potential that we have in organizations to serve our
How to make your client the protagonist
The client must always be the protagonist of your company: Do you do what is necessary to make it so? Most companies
In MST we promote the consumption of fruit at work
Bargosa S.A has provided us with more than 200 bananas so that nobody is left without their piece of fruit. Fruits are
The keys to manage emotional involvement with client
The three keys to managing the emotional involvement with the client At the end of the post, you will find a question