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The Director of CRM at Fira Barcelona, ​​Javier de Ramón, Second Confirmed!

The Director of CRM at Fira Barcelona, ​​Javier de Ramón, Second Confirmed!

by mstholding3 October, 2019

The Director of CRM and Marketing Services at Fira Barcelona is the second confirmed speaker for the Round Table organized by C3

Official presentation of eAlicia International

Official presentation of eAlicia International

by mstholding1 October, 2019

«eAlicia Internacional» is in luck. And the next October 9 will be the presentation of its new design and website at the

Get to know Davide Lusuardi a little more

Get to know Davide Lusuardi a little more

by mstholding27 September, 2019

Davide Lusuardi, Head of Operations of Costa Cruises in Spain and Portugal: First confirmation! The Head of Operations of Costa Cruises in

MST Holding, present at the Customer Relations Expo 2019

MST Holding, present at the Customer Relations Expo 2019

by mstholding16 September, 201916 September, 2019

MST Holding will make a presentation on “The Contact Center of 2025”, the company’s CEO, Pedro Barceló will be the moderator MST

The digitalization of the tourism sector, October 31

by mstholding12 September, 20194 October, 2019

MST Holding organizes a round table on October 31 about the technological solutions that must be implemented in the tourism sector On

The new digital home of MST Holding

The new digital home of MST Holding

by mstholding9 September, 20199 September, 2019

The new MST Holding website will feature a multitude of content of interest to users. MST Holding was created more than 25

MST Holding, new partner of Barcelona Global

by mstholding2 August, 20194 September, 2019

Barcelona Global is responsible for attracting foreign talent to work in the Catalan capital. The Barcelona Global association has created a website

Delivery of Quality Awards for the 2nd Quarter of 2019

Delivery of Quality Awards for the 2nd Quarter of 2019

by mstholding24 July, 20199 September, 2019

On Thursday, July 25, the 2019 Quality of Service awards for the 2nd quarter of the year were delivered. Congratulations to all

The five basic points of telephone attention

by mstholding10 July, 20194 September, 2019

How should we communicate to be effective? Good permanent personal telephone service is an added value for the company and a comparative

Thousands of calls, the same structure

by mstholding3 July, 20194 September, 2019

All calls are inevitably different, but follow the same structure: greeting, qualification, resolution, farewell commitment and follow-up. Each call is undoubtedly a

Quality and eAlicia Workshop, Madrid, 27 de junio

by mstholding17 June, 20194 September, 2019

How to manage Quality in Customer Experience On June 27, the Goya room of the Madrid Chamber of Commerce (Palacio de Santoña)

Chronicle: “C3 Customer Experience Workshop”

by mstholding4 April, 20194 September, 2019

C3 Customer Experience Workshop D-Link, Roche, Esteve Teijin, Caja de Ingenieros, Diagonal Partners, Porteralia and Grupo Peralada are some of the companies

“The quality of customer service influences the purchase or repurchase decision”

by mstholding21 March, 20194 September, 2019

Last Monday, March 11, the third Customer Observatorium was published, prepared by SottoTempo, the company organizing the contest of Leaders in Service.

“C3 Emotional Intelligence”, the emotional salary

by mstholding14 March, 20194 September, 2019

Emotional Intelligence Workshop The sun rises on the seafront in Barcelona, ​​the terrace of the Duquesa Cardona Hotel in Barcelona is about

Inauguration of the C3 Consulting workshops

by mstholding8 March, 20194 September, 2019

Have you considered knowing and understanding your current and potential clients better through the digital social environment? Social networks are the habitat,

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