On Thursday, July 25, the 2019 Quality of Service awards for the 2nd quarter of the year were delivered.
Congratulations to all the winners: Banking: 1st prize – María Herrero – 2nd Miguel Angel Castella 3rd Encarnación Josefa Canteras. Note that it is the first time that agents of the caixabank service have won an award. From the Help Desk service, Andre Filipe da Silva, Leonardo Ramirez and Jorge Cañamero have been the winners. The last service, the Call Center, Lourdes Rubí, María Ángeles Collado and Eduard Benito have taken the top three positions.
Nine awards are given every three months, so that all agents have the same opportunities to access them, regardless of their work group. To prepare the list of quarterly awards, the agent’s permanence throughout the quarter between the top 10 positions in the quality ranking, as well as his average score obtained, is taken into account.
With this assessment, constancy and dedication are especially prevailing. The purpose of these awards is to recognize and reward the efforts of people who, with the quality of their work, contribute to the success and growth of MST Holding.