The importance of hygiene in establishments

Supermarkets, pharmacies, tobacconists, small shops, markets … Are you asking if the hygiene of your establishments is correct?

Do you want to analyze how buyers are evaluating your hygiene measures against Covid-19 in stores? From eAlicia we have created a service that allows you to see in real time the results of the surveys that consumers do once they have left your establishment.

For only € 990 you will know the opinion of all the clients that pass by your premises. A single payment that will allow you to analyze the results for three months.

All companies have changed their hygiene habits and ways of selling because of the Covid-19. Hygiene is essential in all establishments since many consumers coincide throughout the day.

With the measures of lack of confidence, the population will return to the streets, supermarkets, shops, markets … A step towards normality that will make us consider ourselves as businessmen if our hygiene measures are being effective.

For this reason, from eAlicia we provide you with the means so that your clients can assess through electronic surveys the measures that you implement in your company to prevent Covid-19. And, see the results at the moment.

You want to know more?

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“eAlicia helps us assess the Internal Quality of services”: RACC

A few days ago we were able to speak with Meritxell Martínez, Toni Vilés and Tomás Escofet, members of the RACC, who use eAlicia to evaluate the calls answered by the teams and measure the internal quality of the services

Meritxell Martínez, Tomás Escofet and Toni Vilés have attended us to send us their evaluations and recommendations on how eAlicia is helping them to measure the internal quality of their services. And, in what areas could the tool improve.

Once a month we will bring you a client interview to bring you closer to the needs that eAlicia can cover. Follow us on Linkedin to not miss any.

How does eAlicia help you?

It helps us in monitoring the equipment of the Platforms we support. Through eAlicia we can evaluate internal quality and have a global and individualized vision of the people who are part of the teams. Or, see if the development of your work is favorable or if there are aspects to improve. It also helps us in the return of the training carried out, being able to detect difficulties in the practical situations that occur on a daily basis. Therefore, eAlicia is a tool that helps us in the growth of operators, we can detect the strengths and points for improvement and the actions to be carried out for their continuous improvement. In addition, eAlicia has a technical support team that always helps us by giving us a quick response.

Why do you use eAlicia?

We use eAlicia as it is a tool that helps us to evaluate internal quality objectively and obtain results quickly and efficiently. It facilitates the collection of data, the preparation of reports and also helps us to share the results obtained in an agile way.

What do you use eAlicia for?

We use it to evaluate the calls answered by the teams through the calls channel. Through the survey channel, we have created the Learning Tests that are used to resolve operational situations such as those encountered by managers in handling queries and providing services. In this way we know the difficulties they may have.

What have you improved using eAlicia?

We have ensured that the different platforms, both in Operations and in the Commercial Area, have the same criteria to be evaluated by their TLs, thus, we have achieved homogeneity in the Telephone Service for all areas.

Would you recommend eAlicia?

Yes, of course we would recommend it. It has helped us to standardize the monitoring of the equipment.

Have you been intrigued to know more about eAlicia? Fill in the form and we will contact you!

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Accelerate transformation with the Digital Observatory

C3 digital by MST Holding instaura el servicio Observatorio Digital para empresas que quieran apostar por la transformación digital

From C3 Digital we have created the digital observatory to help companies in their journey of user experience. The digital laboratory has selected experts in digital analytics and monitoring tools to take care of your brand’s digital reputation and ensure a good relationship with its community with personalized and assertive content.

The visibility of the company in the digital ecosystem is necessary to build its identity on the internet, what it is and / or pretends to be; But do not confuse it with reputation, which is generated with the opinions of users on the internet. The reputational impact can be negative or positive and today it depends on our community related to our brand1, for this reason it is necessary to take care, monitor, measure and analyze the social listening of our community.

The social listening of the audience can be directed to the mentions of your brand, your products, your competitors, and / or the market in general. The tracking of these mentions is worked based on a list of queries or keywords to convert them into metrics on the platform, these data are analyzed to obtain insights and recommendations for your digital marketing strategy that allow making decisions in real time. The opportunities it allows you to analyze are: feeling of virtual communities, benchmarking by sector and / or topic to control reputational crisis, measurement of campaigns and themes [1].

Indeed, the brands that want to achieve greater impact with their consumers have decided to boost the customer experience. To generate differential experiences, it is significant to understand our clients, so that we can validate the information that we communicate with them on social networks and digital media. Likewise, get used to the variety of data that users share about what they perceive, feel and / or think about our brand.

We are sure that our digital laboratory can accompany your brand in connecting with the audience, maintaining engagement, generating content of value for your identity and contributing to strategic decision-making.

[1] https://www.brandwatch.com/es/blog/consumer-experience-y-escucha-social/

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Free Online Mindfulness Workshop April 28-29

We expand our Online Training Offer: Do you want to know how we do it? Sign up for the Mindfulness Online Workshop that we will organize next April 28 and 29

Given the success of registration to the Mindfulness Workshop for April 28, we have decided to hold a new session on Wednesday, April 29.

At Consulting C3 we have expanded our Online Training Offer so that workers do not cease in their efforts to continue improving and learning new techniques. We have been in the business training sector for more than 25 years. If you don’t know us yet, you are on time. And it is that on April 28 we will hold an online workshop on Mindfundless for Directors. Do you want to sign up? Send us an email to marketing@consultingc3.com to send you the invitation or fill out the form located in the footer.

Online Mindfulness Workshop – Stop distractions and focus

Consulting C3 accompanies professionals and organizations in processes of change and transformation with a work approach based on the development of mindfulness, the relationship with oneself and the way of relating to others. A vision focused on BEING, from which to promote professional and personal development towards greater performance with a healthier and more sustainable life in all aspects.

We offer basic and fundamental TIPS to help in the present moment, to locate ourselves, locate us and launch ourselves towards our objectives.

We adapt to new events and we want to do it together with our clients, with whom we have already shared other evolutionary stages, and also with those new clients with whom we hope to share these new times that we have to live, they are moments of walking together to strengthen ourselves and keep growing to reach our goals.

Fill in the form to receive the invitation!

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Consulting C3 expands its Online Training Offer

We expand our Online Training Offer: Do you want to know how we do it? Sign up for the Mindfulness Online Workshop that we will organize next April 28

At Consulting C3 we have expanded our Online Training Offer so that workers do not cease in their efforts to continue improving and learning new techniques. We have been in the business training sector for more than 25 years. If you don’t know us yet, you are on time. And it is that on April 28 we will hold an online workshop on Mindfundless for Directors. Do you want to sign up? Send us an email to marketing@consultingc3.com to send you the invitation.

Online Mindfulness Workshop – Stop distractions and focus

Consulting C3 accompanies professionals and organizations in processes of change and transformation with a work approach based on the development of mindfulness, the relationship with oneself and the way of relating to others. A vision focused on BEING, from which to promote professional and personal development towards greater performance with a healthier and more sustainable life in all aspects.

We offer basic and fundamental TIPS to help in the present moment, to locate ourselves, locate us and launch ourselves towards our objectives.

We adapt to new events and we want to do it together with our clients, with whom we have already shared other evolutionary stages, and also with those new clients with whom we hope to share these new times that we have to live, they are moments of walking together to strengthen ourselves and keep growing to reach our goals.

New Training Actions

  • How to organize my telecommuting

The current situation forces a large majority of workers to change the office for the living room of their home. The conditions are not the same and neither is the environment. In these circumstances, it is normal for us to feel out of place and not know exactly what to do to remain highly productive. Many thieves of time appear and online meetings multiply, preventing us from spending the necessary time on our tasks.

With this training we help you understand and organize remote work, attending to all the necessary variables: time management, organization, productivity and emotional management.

  • Complaint management in times of crisis

With this training we want to offer you practical tools to understand and adapt to the current situation, developing effective communication to help you successfully deal with the complaints and claims of your clients. Thus, mastering emotional management (own and others) and offering satisfactory solutions that avoid conflict.

  • Relationship Management with Emotional Intelligence

Managing teams requires talent. The leader must ensure a series of base competencies that allow him to achieve the objectives, keeping the team cohesive and motivated. One of the fundamental skills that make the difference between a good and a bad leader is constructive evaluation or feedback. Knowing effective guidelines to make good constructive feedback and manage relationships is essential to develop your collaborators, keep them motivated and unite them around the objectives.

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