The Customer Experience: fashion or obligation?

The Customer Experience: fashion or obligation Today we want to highlight the innate potential that we have in organizations to serve our clients in an exceptional way: the innate Customer Experience Some experts already point out that, in order to improve the customer experience, it is not only necessary to reduce the distance between the … Continue reading The Customer Experience: fashion or obligation?

How to make your client the protagonist

The client must always be the protagonist of your company: Do you do what is necessary to make it so? Most companies say their customer is the number one priority. But is it really like that? In this post we give you the keys to make your client the protagonist of your company through the … Continue reading How to make your client the protagonist

The keys to manage emotional involvement with client

The three keys to managing the emotional involvement with the client At the end of the post, you will find a question we ask you. We await your answers. Follow us on Linkedin to keep up to date with the company's activity! When customers call for the first time to report an incident with their … Continue reading The keys to manage emotional involvement with client

Four frequent mistakes when using assertiveness in customer service

Assertiveness in customer service is one of the basic tools, especially in situations of conflict, complaints, incidents or claims Every Thursday we bring you advice related to the world of Contact Center and Customer Service. Today we will see what are the main errors of managing conflict situations in a call. Follow us on Linkedin … Continue reading Four frequent mistakes when using assertiveness in customer service