Chronicle: “C3 Customer Experience Workshop”

C3 Customer Experience Workshop

D-Link, Roche, Esteve Teijin, Caja de Ingenieros, Diagonal Partners, Porteralia and Grupo Peralada are some of the companies that have attended the Customer Experience MasterClass.

May 9, 2019, the meteorologist predicts nine all day in the city of Barcelona. When the Consulting C3 team arrives at the Duquesa de Cardona Hotel in Barcelona, ​​it is even hot from the sun it does. Preparations are finalized so that everything is ready for the arrival of the attendees at the Customer Experience workshop taught by Patricia Guerrero and Karen Quipusco, our consultants.

D-Link, Roche, Esteve Teijin, Caja de Ingenieros, Diagonal Partners, Porteralia and Grupo Peralada are some of the companies that attend the Customer Experience MasterClass. With all the guests already seated, the C3 sales director, Virginia Jimenez, has introduced the Staff and has started the workshop.

The first position: “What has been your last experience as consumers?” Asks Patricia Guerrero, who is in charge of carrying out the analysis and presentation of the workshop topic. Through some colored cards located under the seats, attendees respond (Green: Positive, Violet: Negative).

What is the Customer Centric?

To implement a good Customer experience, you have to take into account countless factors, not only that a good deal is given to the consumer when he is in the store. “We have to develop a plan where we can carry out a personalization, an integrity, an expectation, time and effort, a resolution and generate empathy for each type of client,” says Karen Quipusco, responsible for analyzing the Customer Experience process.

Infinity of interesting themes that float in the air of the hotel terrace but there is no time for much more. Our consultants say goodbye and are applauded with applause by the public. Breakfast begins to parade towards the tables, now, it is time to do Networking to finish clearing up some doubts that have remained and spend what is left in the morning with a coffee and a paste in the sun.

If you have not been able to go to the workshop and you regret it… Don’t worry we will do more! Soon we will give you more information.

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