MST HOLDING, associate member of AEERC

MST Holding has been certified as a member of the Spanish Association of Customer Relations Experts (AEERC) On February 17, the Spanish Association of Experts in the Relationship with Customers (AEERC) ratified once again membership in one of the most important national organizations in the relationship with customers. For those of you who don't know … Continue reading MST HOLDING, associate member of AEERC

How to overcome work stress in a Call Center

Overcoming work stress in a Call Center can be easy Overcoming work stress in a Call Center can be easy. According to the latest research, being informed about the characteristics of stress protects us from its negative effects. This is because having a positive perception of stress decreases its effects on the body. How can … Continue reading How to overcome work stress in a Call Center

Quality must be a basic requirement in companies

Last Friday, January 24, the Quality Awards of the third quarter of 2019 were awarded, where the best workers are rewarded The Customer Service Field Work Leader, Teresa Capsir, and the Quality Process Analyst, José Ramón Quesada, presented the quality awards for the third quarter of the year in Barcelona and Madrid. Winners were awarded … Continue reading Quality must be a basic requirement in companies

“eAlicia is the 1st global platform in Customer Experience”

Pedro Barceló, CEO of the MST Holding Group, presents international eAlicia in the La Vanguardia edition of January 28, 2020 Here you can consult the full interview: eAlicia is a management platform that evaluates and controls the overall quality of your business facilitating decision making. It allows you to have a 360º vision measuring the … Continue reading “eAlicia is the 1st global platform in Customer Experience”